help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 missing sleep data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2020 06:07 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-18-2020 06:07 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

I recently purchased a Charge 3 (my first Fitbit). I have worn it to bed the last 5 nights. I slept about 7 hours Mon-Thur and 9 last night. The APP data is only accurate for Tuesday night (where it shows 7 hours, 16 minutes). The other 4 nights are missing a lot of data, none of them show more than 4 hours of sleep. For example, for last night it's showing that I slept from 10pm to 1am but I slept from 10pm to 7am.

I searched and found others with similar issues. I checked the APP and it's the latest version. My Android software is up to date. I wear the Charge 3 a bit higher on my arm at night, so it stays snug. I tried re-starting the Charge 3 yesterday but obviously that didn't help. Needless to say I'm a bit disappointed with my Fitbit experience (with regards to sleep tracking) so far.

Any help would be greatly appreciated.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-18-2020 06:10

‎01-18-2020 06:10

DItto - my new Charge 3 was doing well, then started only tracking the sleep from 12 am or later to wake up time, so missing the entire night and only tracking in today, literally what was today.

 

How can we fix the problem?  Thanks!

Best Answer

‎01-18-2020 06:41

In response to Portabella

‎01-18-2020 06:41

The Fitbit sleep application stopped working for me in July.  Not sure what happened.

Best Answer
0 Votes