Charge 3 - no Estimated Oxygen Variation data

[Dave1009]

Several days ago I replaced my Charge 2 with the Charge 3 but I'm not getting any data in the Estimated Oxygen Variation Chart.  I'm getting all the other sleep data and I'm wearing the band snugly on my wrist; I'm getting well over 3 hrs of sleep; I don't move that much during sleep; and the device is charged.  Any suggestions?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Dave1009.

I appreciate your participation in the Forums and sharing that after replacing your Charge 2 tracker with the Charge 3 you're not getting any data in the Estimated Oxygen Variation chart. I appreciate the additional details and I am here to help. I recommend to force close the app and check it again to see if your EOV appears.

You can find more information about estimated oxygen variation at How do I track my estimated oxygen variation in the Fitbit app?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[Dave1009 · Accepted solution]

I tried the forced stop but that didn't work and then I uninstalled and reinstalled the app but that didn't work either.  And finally, I rebooted the watch - which I learned can be done from another community member and that got it to work.

[LiliyaFitbit]

Hi @Dave1009, thank you for your reply. 

I am glad to hear the issue is resolved now. Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!

[wisep]

After you rebooted did your data appear for previous nights or just going forward?  My device is new and everything but the oxygenation is working.  I rebooted, installed, uninstalled and nothing.

[Dave1009]

I didn't lose any data and I don't recall if prior O2 variability data showed up when I rebooted the Fitbit.

[Mobg]

The missing 2 days of oxygen graphs did appear after I reinstalled the app. Didn't after the watch reboot that I tried first. 

[trashachinaMANX]

Help please....didn't realise I had to be so techy....unfortunately I'm not.

Please could you tell me how to reboot.  Don't know how to force stop, either.

I haven't had a problem in a year of use so this is new to me.

Thank you in advance.

[Dave1009]

Here's the Fitbit link for rebooting:

https://help.fitbit.com/articles/en_US/Help_article/1186.htm

[trashachinaMANX]

Thank you Dave 1009.

I have rebooted but yesterday's Oxygen Data hasn't shown up.

I will see what happens tonight and try the uninstall route if the reboot isn't successful.