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Charge 3 not detecting heart rate

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‎06-03-2020 20:01 - last edited on ‎09-16-2020 19:21 by

‎06-03-2020 20:01 - last edited on ‎09-16-2020 19:21 by

My Charge 3 has suddenly stopped detecting my heart rate.  I have tried rebooting it several times, and unlinking it once.  I have also noticed the green light no longer comes on.

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‎09-11-2020 10:35 - last edited on ‎06-30-2025 07:30 by Fitbit Moderator

‎09-11-2020 10:35 - last edited on ‎06-30-2025 07:30 by Fitbit Moderator

Welcome to the Community, @juliestippich.

Thanks for troubleshooting this heart rate issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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