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Charge 3 not getting notification and it refuses to sync

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‎09-28-2020 12:17 - edited ‎10-01-2020 13:28

‎09-28-2020 12:17 - edited ‎10-01-2020 13:28

I am not getting notifications on my charge 3. I have updated my iPhone and yet it has refused to sync. I need assistance on how to resolve this issue.

 

 

Moderator edit: updated subject for clarity

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‎09-30-2020 07:13

‎09-30-2020 07:13

Hi @Eyejay85, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it won't receive notifications and it refuses to sync. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article in order to fix the syncing issue. After this, follow the steps that are included in this help page in order to get the notifications issue resolved.

 

Finally, monitor your tracker and see if it syncs and receives notifications properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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