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Charge 3 not keeping charge

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‎09-15-2021 15:03 - last edited on ‎09-15-2021 15:41 by Fitbit Moderator

‎09-15-2021 15:03 - last edited on ‎09-15-2021 15:41 by Fitbit Moderator

Hi, 

 

I have been using my Charge 3 for 2 years and since today it does not work anymore. If I put it on the charger, it connects and states it has 0%. After 2 minutes, a smile appears and it claims to have 100%. After another 2 minutes, it cannot be turned on anymore. When I put it back on the charger, it says it is empty again. This continues and continues. Who knows the solution for this? Already tried the cleaning, deleting my data and restarting. Need proper advice to get it back at working again. 

Thanks in advance. 

 

 

Moderator Edit: Clarified subject and formatting 

 

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‎09-15-2021 15:52

‎09-15-2021 15:52

Welcome to the Community Forums @_Famke. 

 

I'm sorry to hear about the difficulties experienced with your Charge 3. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with our Customer Support. I'm pretty sure they've done their best to provide a high level of support. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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