Charge 3 not receiving notifications

[BroadwayAngel3]

I cannot seem to get any type of notifications on my Fitbit, I have tried to go into notifications but there is no options for texts or anything other than Fitbit messages. I have a Galaxy Note 8 so it should work. What can I do to fix this?

Moderator edit: subject for clarity

[Marrrmaduke · Accepted solution]

@BroadwayAngel3 you're looking in the wrong place. In the Fitbit mobile app, please tap on Charge 3 icon, then scroll down to Notifications. Set up everything there. Btw, as you're using Samsung, don't forget to enable messages preview on your screen in your phone settings or you will not be able to read notification text on Versa. Versa will display only what's visible in your phone's notification centre on the screen.

[AlejandraFitbit]

A warm welcome to the Community @BroadwayAngel3 and @Marrrmaduke thanks for the input.

If you are having issues with your notifications, I recommend taking a look at the following help articles and follow the instructions provide:

• How do I get notifications from my phone on my Fitbit device?
• My Fitbit device isn't receiving notifications from my phone

Let me know the outcome. 

[deacnsteve]

That doesn't work ... I will return charge if it doesn't work

[deacnsteve]

That does not work

[AlejandraFitbit]

Welcome to the Community, @deacnsteve.

Thanks for troubleshooting this notifications and for letting us know about it. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.