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Charge 3 not registering sleep

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‎04-23-2020 06:41 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 06:41 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

I have reset twice.  Any more suggestions, please?

 

 

Moderator edit: subject for clarity

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‎05-04-2020 08:44

‎05-04-2020 08:44

Welcome to the Community, @mibwmibh4ever.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this sleep issue. If your Charge 3 isn't registering this information, I recommend trying the following:

  1. Manually sync the Fitbit. See instructions in the help article: How do Fitbit devices sync their data?
  2. Restart the Fitbit. See instructions in the help article: How do I restart my Fitbit device?
  3. Try sleeping with the Fitbit on your non-dominant hand.
  4. If steps 1-3 don't work, I suggest manually logging your sleep to reflect the time slept. See instructions in the help article: How do I edit my sleep history in the Fitbit app?

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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