help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-04-2020 23:54 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-04-2020 23:54 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

Charging my charge 3 and when I came back an hour later to check on it it was completely shut off. No green light, no vibration, no display, and can't charge or reset. What can I do?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-17-2020 18:57 - last edited on ‎01-28-2025 08:10 by Fitbit Moderator

‎06-17-2020 18:57 - last edited on ‎01-28-2025 08:10 by Fitbit Moderator

Welcome to the Fitbit Community @Jrod44323.

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

Whether you haven't done it already, please follow our troubleshooting steps on this article to resolve battery issues.

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer