Charge 3 not syncing since update

[Denny81]

Hi all, 

My charge 3 has not synced since Sept 27th, just after an update. Another update happened on the 30th but it didn't fix the issue. I am using the same device I always have. I have logged out of app, I rebooted the watch, I started the process of "setting up a new device". It finds my tracker and sends a code to my watch. I enter code into the phone and it tries to connect and that's as far as it goes. I get a message saying "sorry it's taking longer than usual but we're working on it", but nothing happens. I have tried this multiple times over the last  2 weeks. I have read all different comments here on the forum and tried all the steps advised. I do not pair/sync my tracker with any other device, just this phone. Please help, I'm  2 weeks without it working and it's really fustrating

[Daveritt]

I had that problem also. I just fix it this morning.  I uninstalled the Fitbit app.  Reinstalled the app.  I turn off wifi.  Turned on data. It took at least 20 minutes to sync. Good luck 

[Denny81]

Thank you for the reply and advise, I gave that a go, tried it again with and without wifi but it's not working for me. Getting to the same point of entering the code and it won't connect.