Charge 3 not tracking data accurately

[Piccola87]

Had a chilled day indoors yesterday and the Fitbit said I burned nearly 4000 calories and was active for 200 minutes. How is this possible when sitting on the couch? 

Moderator edit: updated subject for clarity

[NellyG]

Hi @Piccola87 Try restarting your Charge 3 several times and also a Long restart, and see if it is more accurate in future. Please come back here if it doesnt fix it.

Restart your tracker  

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

[MarreFitbit]

Hi there @Piccola87, welcome to the Community Forums. Thanks for the details provided. 

I'd recommend restarting your Charge 3 as my friend @NellyG has recommended. 😉

Remember that the wrist trackers count steps depending on the movement of your arms, when you are driving or for example when your tracker is close to a fan or in a night stand. In these scenarios, your tracker counts steps due to the vibrations. To get more information about this, check the article: How accurate are Fitbit devices?

If you're having discrepancy with your step count, first make sure the wrist placement settings are correct. Next, double check that you entered your height correctly. Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average.

For the steps logged when you were not wearing your Charge 3, please note that you can't delete steps and floors, instead, log a non-step-based activity such as driving to override the steps or floors. Find more information at: How do I delete steps and floors in the Fitbit app?

If it still seems like your device is overcounting steps, try a step test. While you perform your step test, make sure you: 

-Walk at a normal pace
-Don’t hold anything in your hands
-Put your arms down at your sides, swinging naturally
-Count 1 step for each foot
-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:
1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device once again.
2. Put your device on your wrist or put your clip-on device on your hip or torso.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 

[SunsetRunner]

Issue started yesterday (9/22) for me. Couldn't fathom why sitting on my work desk listening to a recording/typing on a keyboard, my device would record 139 for HR (beats), +500mins active and +6,000 calories burnt. I have tried all of the recommended steps above - restarted, reset, rebooted and nothing is resolving this issue. I woke up after ~5hours of sleep and saw 15mins active. How's that possible? The display flashes on/off by itself without me raising my hand and occasionally comes up with 2 weird icons I have never seen before: DND and  Sleep (with a half moon). Finally it's also vibrating of it's own accord - not as a result of "Reminders to Move". Oh, I just checked it now and it shows I've climbed 10 floors today. Seriously? I know for sure that I haven't done that...IT'S JUST MIDDAY AND I'M WORKING FROM HOME. My device is barely 15months old and for a device that cost me almost $300 (including 1 leather band accessory) I'm rather disappointed that it's already malfunctioning 😞