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Charge 3 not tracking with GPS

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‎10-02-2020 00:13 - edited ‎10-04-2020 16:38

‎10-02-2020 00:13 - edited ‎10-04-2020 16:38

My Charge 3 does not always track with GPS, even in open spaces.  It knows how far I've walked, but the route map does not show on the app/website.  I

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‎10-06-2020 06:07

‎10-06-2020 06:07

Hi @SunsetRunner, welcome to our Fitbit Community! I'm sorry to hear that your Charge 3 is not tracking or providing GPS data, even in open spaces.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device. This article also contains troubleshooting steps for you to try.

 

Finally, monitor your tracker during the next activities and see if it provides GPS data properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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