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Charge 3 not turning on

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‎06-13-2021 07:51 - last edited on ‎06-14-2021 04:49 by Fitbit Moderator

‎06-13-2021 07:51 - last edited on ‎06-14-2021 04:49 by Fitbit Moderator

I completed the update for my charge 3 and now the screen will not turn on. I tried doing the resets I saw on this forum and nothing has worked. When I plug it into the charge I get an angry face then a flat line

 

 

 

Moderator edit: subject for clarity 

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‎06-14-2021 04:52

‎06-14-2021 04:52

Hello @Sam2021. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've tried. Since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone and you can click here to get connected, but please consider that Phone wait times are longer than normal, so I recommend initiating a chat. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.

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‎06-14-2021 04:52

‎06-14-2021 04:52

Hello @Sam2021. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've tried. Since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone and you can click here to get connected, but please consider that Phone wait times are longer than normal, so I recommend initiating a chat. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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