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Charge 3 not working

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‎04-21-2020 21:43 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-21-2020 21:43 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

I've tried Hard Rebooting after the simple rebooting failed several times. STILL NOTHING!!!!😤

 

 

Moderator edit: updated subject for clarity

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‎05-05-2020 11:57 - edited ‎01-29-2024 08:39

‎05-05-2020 11:57 - edited ‎01-29-2024 08:39

Hello there @BarbieJean, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3 isn't working. Thanks for taking the time to restart and reboot your tracker prior to contacting us. I'm here to help.

So I can better assist you, would you mind giving me a detailed summary of the issue you're having with your tracker? Is the screen not working? Is it not syncing? 

In the meantime, please check that the steps you performed to restart and reboot your Charge 3 are the ones described in this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-05-2020 11:57 - edited ‎01-29-2024 08:39

‎05-05-2020 11:57 - edited ‎01-29-2024 08:39

Hello there @BarbieJean, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3 isn't working. Thanks for taking the time to restart and reboot your tracker prior to contacting us. I'm here to help.

So I can better assist you, would you mind giving me a detailed summary of the issue you're having with your tracker? Is the screen not working? Is it not syncing? 

In the meantime, please check that the steps you performed to restart and reboot your Charge 3 are the ones described in this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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