Charge 3 not working

[CW51]

Hi,

I have my charge 3 since July 2019 with no problems.

But for the last two weeks it is not working properly!

All the information displayed on screen and on the app is incorrect. Date, time, steps, activity etc are wrong!

I have;

Deleted the app and reinstalled it,

Tried to reconnect the charge 3 to the app unsuccessfully,

Done a short and a long restart,

Changed clock faces,

None of these actions have resolved the issue 

I need help please!

[AndreaFitbit]

Welcome to the Fitbit Community, @CW51. Thank you for mentioning the steps you have followed in order to make your Charge 3 work.

I noticed that you already got in touch with our Support Team and that they already assisted you.

Keep on visiting the forums.