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Charge 3 not working

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‎09-05-2022 19:07 - last edited on ‎09-13-2022 08:02 by Fitbit Moderator

‎09-05-2022 19:07 - last edited on ‎09-13-2022 08:02 by Fitbit Moderator

My charge 3 hasn't been working in several days. I thought it was a charging issue, so I got a new charging block.

It acts completely dead, but when I have it on the charger it will be at 100% battery..

It will not sync to my app on the phone either. When I look at the app, it says that my battery is depleted. 

The date has gone to January 2nd and the time is off as well.

 

Can anyone help me?

 

 

Moderator edit: format. 

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‎09-06-2022 21:59

‎09-06-2022 21:59

Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. Restart the Fitbit. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running.

 

 

Regards,

Wll

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‎09-13-2022 08:02 - last edited on ‎03-31-2024 11:11 by Fitbit Moderator

In response to willjoe

‎09-13-2022 08:02 - last edited on ‎03-31-2024 11:11 by Fitbit Moderator

Welcome to the Fitbit Community, @shraburyshortca. I'm sorry to hear that your Charge 3 stopped working.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Thank you for your advise @willjoe.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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