Charge 3 notifications issue

[SunsetRunner]

From last summer my charge 3 has the following issues: I don’t get notified when I receive a phone call or a text message, often the light is so dim that in an outside environment I can’t see the screen, it doesn’t remind me to move, it doesn’t cheer when I reach the step goals. I contacted the company many times... when they fix some issues, after a couple of weeks the problem restarts. They know about the issues of compatibility with an iPhone (11) but never fix those. I am a customer since 2013, but nobody takes care of me. I deserve to be updated for free (I don’t risk that the new model is not going to work at the same way) 

Moderator Edit: Clarified subject

Moderator Edit: Content

[RicardoFitbit · Accepted solution]

Welcome to the Community Forums @SunsetRunner.

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case.  

I'll be here if you need anything else.