Charge 3 overcounting steps

[MarjSett]

My Charge 3 is regularly overcounting my steps, often threefold to fourfold.  I have reset it but the problem continues.  Sometimes the distance figure is also inflated but not always

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @MarjSett. Welcome to the community forums! 

Thank you for the detailed information. I suggest you to please confirm that MobileTrack isn't enabled. MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. But there was a fan or anything buzzing nearby, or if your phone was vibrating during that time, that might have caused you to receive incorrect steps tracked.

If this is the case, I'd suggest you to remove this feature by following the steps described in this help article and monitor your tracker's behavior to see if this has any relationship. This is also applicable for distance but I also recommend adjusting your stride length for accurate distance results. For more information, please check: How does my Fitbit device calculate my daily activity?

Hope this helps.