Charge 3 registering extra floors

[tovarish]

I keep getting credit for stairs when I have not climbed any. For instance today it says i did 14 flights of stairs and i have not. I have been walking inside my home and my home does not have stairs. On my last Fitbit Charge 2 unless i went up stairs i did not get credit for any. I have been getting stairs since i started using the Charge 3.

Moderator edit: subject for clarity

[WendyB · Accepted solution]

How Floors how counted

Floors are counted using an altimeter. An altimeter is a sensor that calculates altitude based on atmospheric pressure and atmospheric pressure decreases with increasing elevation, so the it calculates elevation gain based on the reduction in atmospheric pressure. Your trackers register a floor when they detect continuous motion combined with an elevation gain of about 10 feet. Given the fact that 10 feet is an average between residential and commercial floor heights, although commercial floors in particular tend to be higher than residential floors.

It will add floors when it is windy or cold.

[AlejandraFitbit]

It's great to see you here, @tovarish and @WendyB, thanks for the input.

I was able to see here that our friend @WendyB provided some information about your tracker's accuracy. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 🙂

[Unnat]

I am noticing ~30-50 floor each day while not even stepping out of the house. Can I know how to fix this?

[tovarish]

I have the same problem not to your extent but it gives me floors too when I have done none. I have no idea how to fix it fit bit wont even answer either.  I am not a fan of the charge 3 and wish I never bought it.

[Munge]

So this is a problem with the charge 3 as I am constantly showing stairs climbed when I didn’t climb any but just walked 4 1/2 miles.🙁

i loved my charge 2 as that was not a problem on it. ❤️ I would go back to the charge 2 any day. 

[Grail1223]

Has anyone been able to rectify this issue?  I've done about 10 flights of stairs today, but my Charge 3 says I have done 121.  It's not even close to correct.

[Jfitzzz]

I’ve read through most of the comments and advice/links. Straight answer please… I had a Fitbit charge 2… worked fine until the sceen went down. I’ve inherited off the daughter Fitbit charge 3. My god I’m glad I didn’t pay. I’ve done over 200 stairs a day since I’ve started using it over the last few weeks. Why??? Give an honest answer. I’ve not moved. Manchester has not risen in height. I do the same job. Same arm. Is it just guess work ??