Charge 3 replacement won't set up

[Dawney07]

I had a teplacement charge 3 as my scree went blank after last weeks update.

I cannot get the replacement to connect to my phone just keeps saying connecting then times out 

I have deleted old charge 3 from my phone

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Dawney07! Thanks for already deleting your old Charge 3 from your phone. Nice way to go!

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you've not done so, I'd suggest to try the following:

1. Remove the old Charge 3 from your Fitbit account and double check that it's no longer showing on your phone's Bluetooth settings. If so, remove it once again.
2. Turn off other Bluetooth connections when not in use.
3. Plug it into the charging cable and open the Fitbit app.
4. Setup your Charge 3 as a replacement.

[Andreas63]

That's a poor response....no instructions on how to remove the old, non-functional Fitbit.  Instruction about tapping the Today icon do not work.  Replacement Fitbit doesn't setup even after an hour of trying everything.   Replacement fitbit setup guidance inadequate.