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Charge 3 running information different

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‎04-18-2020 07:41 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-18-2020 07:41 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Can anyone tell me why my runs are tracked differently? One run this week was shown as a map, the others not.

 

The map one shows a route & distance,  so I would like to use this one, but don’t know how. I've tried pressing the exercise, run & start rather than letting the Fitbit sense it for itself, but that doesn’t do it.

I didn't do anything differently on the day it showed a route & distance?

TIA

 

 

Moderator edit: subject for clarity

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‎05-03-2020 08:59

‎05-03-2020 08:59

It's great to welcome you, @SunsetRunner.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this exercise issue. Are you connecting your Charge 3 to your phone's GPS? When you connect this feature, your exercise will show a map.

 

For more information about this, you can check the help article: How do I track my workouts with my Fitbit device?.

 

Let me know if  you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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