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Charge 3 screen black

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‎09-29-2020 11:51 - last edited on ‎09-29-2020 15:11 by Fitbit Moderator

‎09-29-2020 11:51 - last edited on ‎09-29-2020 15:11 by Fitbit Moderator

Hi. My charge 3 screen has gone black. It is still syncing and recording data and vibrating on touch etc. Just the screen is not working. I got lines across the screen before it went completely off. I have tried all suggestions of rebooting it by holding for 15 secs while on charge, then taking it off charge and putting it back on...no smiley face. Tried changing clock face...still nothing. I see from the community that this is a pretty big issue across the board with the charge 3! Any advice would be appreciated. Maybe this is a defect after the latest update?? 

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‎09-30-2020 19:56

‎09-30-2020 19:56

Welcome to the Fitbit Community, @NicH1512.

 

I appreciate your participation in the Forums and sharing that the screen on your Charge 3 has gone black. I totally understand how you are feeling and appreciate your troubleshooting efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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