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Charge 3 screen flickering

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‎07-18-2020 09:28 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-18-2020 09:28 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

My Charge 3, which is only three months old, started a now familiar cycle. It will continually vibrate, flash to the notification screen, and refuse to sync. This is the same problem that happened to my Charge 3 in April. I have followed all the steps outlined on other people's responses who have had this problem.

Please advise.

Thanks.

 

 

Moderator Edit: Clarified subject

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‎07-24-2020 09:37

‎07-24-2020 09:37

It's great to see you around, @PJWoodlands.

 

Thanks for troubleshooting this display issue. Can you please be more specific and tell me which troubleshoot have you tried so far?.

 

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-25-2020 12:37

In response to AlejandraFitbit

‎07-25-2020 12:37

I completed the following restart method which I have seen referenced on other community posts about the same problem l.


Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

Also, this is the same problem I had with my Charge 3 in April, and it ultimately was replaced.

Peter

Sent from my iPhone
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