Charge 3 screen getting dimmer by day..

[Lenepawida]

I think there is an ongoing issue with Charge 3 screen. Mine is getting dim for the past 1 week..and it is getting worse by day. And yes it is not in sleep mode, and my brightness is set to normal. I also has the latest firmware update. I have been using it almost 2 years, got it in Nov 2018 for my birthday.

I cannot even see the clock properly now. It is darker at the center and upper part of screen. I think Fitbit has to do something regarding this as many people are complaining the same. Fitbit team, please kindly assist me in this matter. Thank you.

Moderator edit: format

[DavideFitbit]

Hi @Lenepawida, welcome to the Fitbit Community forums. 

Thank you for the information you've provided regarding the problem with the screen of your Charge 3. 

Before considering other options, please make sure that you've tried the standard restart procedure described here. If you continue to experience the same problem, please follow the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, please try changing the clock face option on your Charge 3 and make sure the Sleep Mode feature is turned off, this has been useful for some users as well. 

Please keep me posted on the outcome. 

[MPyles]

I was having the same issue - started two days ago while traveling. I completed the steps above and it fixed the problem. It is no longer dim and working properly.

thanks!

[DavideFitbit]

Excellent, that's great news @MPyles! Thank you for sharing that update.  

[Lenepawida]

Too bad it doesn't work for me..

[wzdjodie]

I am now having this problem.. Did the steps but it is still dim..  

Any new advice..? 

I love my Fitbit Charge 3 and sure can not afford a new one yet as this is just over a year old..

Moderator edit: format

[DavideFitbit]

Thank you for your reply and for confirming that you already tried all the steps suggested earlier @Lenepawida, 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

@wzdjodie, besides the steps suggested earlier, could you please also confirm if your Charge 3 is not in Sleep Mode? 

Please keep me posted. 

[wzdjodie]

Thank you for speedy reply.
I got it fixed... tried one more time with the restart and it worked...
thank you again

[DavideFitbit]

That's great news, thank you for sharing this update @wzdjodie! 😀 

[Diva4ever]

Hi David, I am experiencing the same problem. I have used Fitbit Charge 3 for 2 years now and since last whole month my screen is so dim I can hardly see the time, forget about messages. I have tried all the above steps you suggested and it is still very dim.

Please help me fix my Fitbit. 

Thank you

[Jackieg66]

My Fitbit has been getting dimmer over the past few weeks. Hubby's is fine and daughter had hers longer is ok but mine is so hard to read. Tried changing clock face pics but still really dull.

Tried the above but to no avail.

Moderator edit: format

[zoomzoom31]

Same issue to mine as well. Purchase in Nov 2018. Restarted a few times with the long steps, but still dim. Please help.

Chi

[Krystalkool]

I'm having the same issue,  I thought something was wrong with my eyes.  I pulled my old charge 2 out and its bright and clear as day.  I have done the long reset and made sure the brightness is in normal. Still very hard to see. The Charge 2 is way better

Moderator edit: format

[Tjb3cpa]

I tried everything but still very dim screen so I can’t see setting and not getting notifications. Kinda frustrating that these $150 units degrade after a year. 

[DavideFitbit]

Hi, thank you for sharing this update and confirming that you already tried all the suggested troubleshooting steps mentioned earlier @Diva4ever @Jackieg66 @zoomzoom31 @Krystalkool @Tjb3cpa, and welcome to the new users in the Community. Sorry for the late response.  

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Let me know if you have further questions. 

[migulios]

I'm having the same problem, has Fitbit given any real solution (apart from rebooting the device, which does not work)?

[DavideFitbit]

Welcome to the Community forums @migulios. 

Thank you for sharing that you've been experiencing the same with your Charge 3 device. 

In addition to the restart procedure you mentioned, could you please also confirm if you already tried to disable the Sleep Mode feature on the devices's settings? The screen gets dimmer with this option and it prevents the device from vibrating and receiving notifications. 

Keep me posted. 

[MDs8r]

I have followed and carried all your recommendations and the problem continues. It has been happening over the last 6 months.  Barely readable even in a dark room.

[Dark2lite]

This seems to be an ongoing issue. First time it has happened to me after many years of Fitbit use. Have tried the solution offered by Dave but no use. Scrreen too dark to view the stages. Does not seem to be giving off number of vibrations. Am desperate. Restarting is not effective

[DavideFitbit]

Welcome to the Fitbit Community forums, @MDs8r @Dark2lite.  

I appreciate the information you've provided about this inconvenience with your Charge 5 and for confirming that you already tried all the troubleshooting steps suggested. 

In this case, since you already tried all the recommendations mentioned here earlier and those available in the Community forums, I do recommend that you continue the communication with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Thanks again for sharing your experience with this and your feedback. 

See you around.