Charge 3 screen getting dimmer - my experience

[Notgood99]

My screen has gotten dimmer over time.  I did all the rest options and called customer service.  They offer me 25% off my next one.  Very disappointed. Had the original Fitbit as of 2012, Got my charge 3 in 2018 And got the white screen so you could not read it . Got a new one and now this one is so dim you again can hardly read it.  My advice is to buy something else.  They want you to keep replacing them once they happen to work just pass the warranty.  In a time like this, with everything going on, business out of work, people unemployed, I would feel a company would want to keep all customers they can.  I did talk to the representative and then asked for supervisor. Got the same thing from both.  If you going to spend money. You should get something that works for years, not months.  I would not recommend  buying a charge 3. We have 4 Fitbit products in our house.  Time to look for someone else. Good luck

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Notgood99.

I've moved your post to Charge 3 board so we can keep our forums organized.

I appreciate your participation in the Forums and sharing the issue you've had with your Fitbit Charge 3 and your experience with Customer Support. Thank you for your troubleshooting efforts. I am sure our Support team tried their best to help you resolve the issues with your device, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I apologize for any disappointment and appreciate your understanding. 

I understand how frustrating this is for you and appreciate your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. 

Let me know if you have any questions.