Charge 3 screen has missing lines

[Santy]

Issues with Charge3. Missing pixels / lines. Changed clock face and also restarted the device. Not working. Any other suggestions?

thanks

Moderator Edit: Clarified subject

[CindyMFitbit]

@Santy Welcome to the Community Forums. 

Thank you for the detailed information shared and for the troubleshooting tried prior posting. If you've tried to restart your Charge 3 and the inconvenience has persisted, I'd recommend trying to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

On a side note, I've moved your post to this thread so we can keep our forums organized.

Hope this helps. 

[Santy]

Hi Cindy, unable to do long restart. After playing in the Fitbit and pressing down the button, system restarts at 8 secs. I presume this is not the long reboot you were talking about. Even though I keep pressing the button, system reboots and remains on. It doesn’t shut off. Any other suggestions?

[CindyMFitbit]

@Santy Thanks for your response. 

I'm sorry to hear that tour Fitbit device didn't respond after following the instructions provided. My best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around.

[Santy]

Thank you

[CindyMFitbit]

@Santy it's a pleasure! 

Have a wonderful day.