Charge 3 screen is black

[ReneaMaxwell]

Hi there, Not sure how to start a message so my Fitbit 3 will not light up the screen stays black it still works but I can't see the screen. I tried changing the clock and resetting my watch and neither worked suggestions?

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Welcome to the forums, @ReneaMaxwell.

I've moved your post to the Other Charge Trackers to keep the forums organized. Thanks for letting us know about your Charge 3 and the steps tried prior to posting. Just to confirm, by restart do you mean the process described here? If that's correct, let me recommend performing a long restart with the following steps:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
5. Remove the device from the charging cable. The device shuts down.
6. Plug the device into the charging cable again and monitor its behavior.

[ReneaMaxwell]

I restarted by holding the button down for 8 seconds as suggested, didn't
work. I tried these steps you laid out below and I can't see anything at
all on my screen and it does not vibrate a total of 7 times...maybe 3 if
I'm lucky. 😞

[LizzyFitbit]

Hi there, @ReneaMaxwell.

Thanks for getting back and trying the steps suggested above. I'm sorry the issue persists and I've requested a case on your behalf. Our Support team will send you an email and continue helping you with this matter, keep an eye on your inbox.

I hope we can get you back on track soon.