Charge 3 screen is blank

[a_t_123]

Got Charge 3 from my bro, screen was blank but able to sync. 

Tried reboot, restart, 8 seconds, 15 seconds, etc., but still screen was blank.

Need advise on what to do next.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @a_t_123.

I am sorry to hear the screen on your Charge 3 tracker is blank. Thanks for trying to resolve this and sharing that the tracker is syncing, I am glad to assist you. I recommend changing a clock face by following the steps from this help article: How do I change the clock face on my Fitbit device?

Keep me posted on the outcome.

[a_t_123]

Hi,

Maybe I should elaborate further.

When I said that it can sync, what I  mean was during the syncing process, I need to read off the password from the tracker, but in my case, the screen is blank, and I am not able to read the password to complete the sync process. So I cannot change the clock face as it had not completed the sync process as you had recommended.

Any advise you can provide will be greatly appreciated.

Thanks and regards,

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @a_t_123.

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.