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Charge 3 screen is missing pixels

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‎10-09-2020 17:46 - last edited on ‎10-10-2020 06:02 by Fitbit Moderator

‎10-09-2020 17:46 - last edited on ‎10-10-2020 06:02 by Fitbit Moderator

I've only had my Charge 3 SE for 2 weeks and it has some broken pixels in the top left of the screen. Some extra white bits and some missing ones.

I've rebooted, done the longer reboot, and changed clock faces - but the issue still occurs. The longer reboot did fix it, but only for an hour or two.

Would really appreciate some support as right now I'm really disappointed that it's failing so soon after purchase.

 

 

Moderator edit: updated subject for clarity

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‎10-10-2020 06:00

‎10-10-2020 06:00

Hi @SpringStepper11, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 is missing pixels. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎10-10-2020 07:23

In response to JuanJoFitbit

‎10-10-2020 07:23

Thanks JuanJo, much appreciated ☺️

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