Charge 3 screen is not working

[Scariatib]

My screen is out. I've tried charging it, resetting it, everything I can think of. It's still (mostly) counts my steps through the app, but the screen doesn't work whatsoever. Help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Scariatib.

I am sorry to hear the screen on your device is not working. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I recommend confirming if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Keep me posted on the outcome.

[LisaS_0428]

Tried that and it doesn't work. I'm fact I can't even get the thing to sync. 

[Scariatib]

Tried all of this and more. The screen wont turn on no matter what I do, and I'm assuming has just broke, because it's not logging my steps anymore. 

[Tree-1425]

I also have this problem.  Black screen.  It is still tracking my steps and sleep.  Have to use the app to see.  I tired the instructions.  No luck.  Also the hour reminder works intermitantly.

[hiker45]

I am done with Fitbit buying an Apple Watch. Much better quality and customer service

[Scariatib]

I'm switching to Samsung I think. This is rediculous.  I can't believe I can't even talk to a real person. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tree-1425 @hiker45 @LisaS_0428. Thank you for your reply, @Scariatib. 

@hiker45 Thank you for joining the thread and sharing your feedback as it helps us to keep improving. I respect your decision and wish you the best of luck with your health and wellness goals.

@Tree-1425 @LisaS_0428 Thank you for sharing the issues you're experiencing with your devices. I appreciate your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting replies soon. 

@Scariatib I am sorry to hear the issue persists, I totally understand how you are feeling. I've shared your case with our Support team, they will continue assisting you on this matter.  Please keep an eye on your inbox. 

I'll be around if you have any questions.