Charge 3 screen is overly backlit

[digitrev]

Hi

I'm having an issue with my Charge 3. The backlight seems to be way too bright - the background is basically gray at this point. Here's a  photo of the device with the overly bright backlight. The device is set to normal brightness.

I've already tried the long restart mentioned in the pinned post twice now, but it doesn't seem to be affecting things. What are my next options?

Thanks

[Jthor1970]

Mine is too dark. Can't see during the day and I'm set for auto 

[CindyMFitbit]

Welcome to the Community Forums @digitrev and @Jthor1970. 

Thanks for the details shared in your post and for the picture attached. @digitrev I appreciate your troubleshooting efforts and if you already tried the normal restart process as listed here, and the issue has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

@Jthor1970 I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. 

To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.