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Hello there @Davsom72, welcome to the Community Forums. Thanks for the photo provided in order for us to see how your Charge 3's screen looks.
I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case.
Let me know if there's anything else I may do to help you.
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