Charge 3 screen keeps dimming

[belmore415]

It keeps dimming and I can't see the settings in order to brighten the words or numbers.  I can't even see the time anymore! - Please help!

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @belmore415.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

If you haven't done so, please restart your Tracker. If necessary, you can also perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If after following the instructions shared above you are able to see the screen, please make sure Do Not Disturb (DND) and Sleep Mode settings are turned off. In addition, please try to change the brightness on your Tracker. For instructions on how to navigate your Charge 3, please visit this article.

Hope this helps.