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Charge 3 screen not working

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‎01-11-2020 04:03 - last edited on ‎09-24-2020 19:06 by

‎01-11-2020 04:03 - last edited on ‎09-24-2020 19:06 by

Screens displays lines, touch screen erratic, restart doesn't help

 

Charge 3 purchased in April 2019

 

Looks like another failure, any ideas ?

 

 

Moderator edit: updated subject for clarity

 

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‎01-11-2020 11:14

‎01-11-2020 11:14

Try a Long Restart:

 

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

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‎01-12-2020 06:27

In response to SunsetRunner

‎01-12-2020 06:27

Hi there @adream, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen behavior. 

 

I was about to create a support case on your behalf, but I've seen that our Social Medial Team has done this already. Please keep an eye on your inbox, someone from our Support Team will reach out to you shortly. 

 

Thanks for the recommended suggestion @SunsetRunner.

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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