Charge 3 screen not working

[Jen098]

Hi there,

The screen of my Charge 3 has stopped working. I note this has come up a lot in this forum. I have tried all of the suggested work arounds, however it is still not working. Is there anything else that can be done?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Jen098, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen behavior and for taking the time to fix it prior to contacting us. 

In order for me to move forward, can you please confirm that you have also tried the long restart? If not yet, follow the steps below:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In case that neither of the restarts work, please check in your Fitbit app if your Charge 3 is still syncing. If so,change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know the outcome. 

[Jen098]

Hi there,

Thanks for your response. I have tried both of these options but unfortunately the screen is still not working. The Fitbit itself is working and syncing. Are there any further work arounds?

Sent from my iPhone

[MarreFitbit]

Hello there @Jen098, thanks for getting back and letting me know the outcome. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if you have any questions present. 

[Kj_mil]

I had a similar but different issue.

My screen was showing a clock when the button was pressed, and the device was tracking and syncing, but the screen was otherwise unresponsive.

The 'long restart' as detailed resolved my issue.

[MarreFitbit]

Hello there @Kj_mil, welcome here. I'm glad to hear that the long restart worked for you. 😉 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!