Charge 3 screen too dim

[lzvt4d]

Hello,  Got my charge 3 at end of May 2020 and screen was not as bright as charge2. Now, a few weeks later, I can no longer read the screen in any kind of light. I have done all the resets and reboots to no avail!

Even tried a different clock face. Device is not usable in this condition.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @lzvt4d, welcome to the Community Forums. Thanks for the details provided in your post about your Charge 3's screen brightness and for taking the time to fix it prior to posting here. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[audreyferreira6]

My Screen as well tried the restart nothing works!!!

[SuzLeB]

I just had the same thing happen. After I tried all resets, I read through many of the 80+ pages of a similar post. One person said to swipe 5 times to get to the settings page. I also tried going in a totally dark room, and I could see it a little. After swiping - It was 4 times for me, you tap the top. I had to tap it twice, and it went back bright. I did this OFF the charger. Good luck.

[Hellen1271]

Please help me too. I have tried all of the reboot tips etc in the forums about a dim screen with no success. I can only see me screen now in a total darkened room. 

[Maz1001]

Hi my charge 3 light so dim can’t see anything now 

[Jeffx21]

I have exactly the same issue on Normal its hard to see in a dark room and auto is almost invisible in a completely dark room. Really frustrated. Wasn't always like this

[ptsui]

This is happening to my charge 3 too, what is the solution?

[Mooron]

The charge 3 dim screen issue is very disappointing.  I have reset several times added upgrades reset again and still cannot read the screen.  The charge 3 is basically useless.  Why can’t Fitbit support provide an update or solution for this annoying problem 

[DebbieKayakChic]

This worked for me

[Lorrin]

I am having this issue as well. Did they provide a solution for you?

[J4s]

I am also having the problem.  It is really irritating and a serious problem now!

[Peterr99]

This is not an answer. Like me, Lots of users left with unusable charge3. A fit bit rip off. Never ever purchase Fitbit again. 

[UserSinceFB1]

Same here. It’s unusable.