Charge 3 screen too dim

[747pilot]

My Charge 3 screen is excessively dim, even with a full charge.  I've tried restarting it with no result. It will occasionally come on bright but after a few seconds it's dim again and I can't get it back. This is indoors and is still difficult to read. Outside with any amount of sunlight, it's impossible to read.

Moderator edit: subject for clarity

[Marcove3]

After trying to have it replaced 5 times already. I just tried it one more time and got a replacement finally. They just made me follow the troublehooting steps (it didn't work, of course) and sent me the replacement link.

[Bel3]

Hi
Did you go for a replacement or have you chose a different watch. I just wondered as I am undecided what to replace it for.
Thanks 


Sent from Yahoo Mail for iPad

[Marcove3]

Went for the replacement. I thought about the charge 4 but it's still on preorder.

[marktko]

Note in the UK the charge 4 is not included in the 50 percent off deal so be wary of clicking that option as there's no going back - which is exactly what I did intending to get a 4.....

[Carolke]

No just shoved it in a drawer

Sent from my iPad

[PaulaM55]

Fitbit refused to replace it after much arguing on my part. My next watch
will be an Apple.

[Bel3]

Can you get the 50% on the versa 2 or do you know if it has to be a tracker.

thanks

[AG196]

I have had my charge 3 for 9 months now. It was a special birthday present last August and I love it.

so disappointed that the display is now dull/ patchy and not visible at all in sunlight. I have tried all the suggestions on the forum and nothing works.

[ilikepavlova]

Make sure you immediately contact Fitbit online. Yours should still be under warranty and they should replace it. Mine was replaced even after the warranty period but I live in Australia and we have ‘fit for purpose’ laws here which give extra protection. Many have not been so fortunate. But if you have had yours for only 9 months it should be covered. And for your own sake don’t delay. They initially talked to me from their website (to Twitter) which I found strange but then they raised a request and I was contacted by email. I was offered a free replacement for a Charge 3 or 50% off a Charge 4. I took the free replacement and so far so good.  Just a month now. Good luck. 

[Sramuch]

I have done the recommended steps, along with a reboot.  The screen is so dim, even in a darker room.  I am very disappointed.

[AGl196]

Thanks so much for your advice it is much appreciated!!

Bit tricky at first for me to make contact as I am not on social media but my teenagers helped and I made contact with Fit bit and they are sending a replacement Charge 3.

I hope I have better luck with this one as up until this issue, it was working fine.

[PaulaM55]

They refused to do anything about mine after much persistence on my part.
Others on this site have been able to get a replacement. Sadly it may
depend on who you are working with.

[SBowlan]

Thank you for the info,  however,  no matter how i swipe, i can't get to settings.  Ant other way to achieve a brighter setting?

[PaulaM55]

Thank you for letting me know that. I will try one more time.

[babyluoi]

I Have the same problem and try to adjust it in the setting but it does not get any better, still too dark to see

[Bel3]

morning

i got in touch with support because my watch was too dim. It has now been replaced and is so much better.

[KatzCo]

I can't even see the settings to change them, it's so dim

[KatzCo]

I have reset the device and it still is unreadable

[Bel3]

If it's still under guarantee, I would get in touch with support because they replaced mine and it's so much better.

[jjulien35]

Has this been resolved? My dim setting is black and normal is now dim.. and auto does nothing but stay dim. I’ve tried a hard reset and restart...