Charge 3 screen too dim

[747pilot]

My Charge 3 screen is excessively dim, even with a full charge.  I've tried restarting it with no result. It will occasionally come on bright but after a few seconds it's dim again and I can't get it back. This is indoors and is still difficult to read. Outside with any amount of sunlight, it's impossible to read.

Moderator edit: subject for clarity

[Bonnie28]

my screen is to dim to see even inside .I always kept it on normal .now I can't see anything

[rkosi]

I live in the U.S. and it was still under warranty. I used twitter to complain and got a response within a few hours. I DM them and they checked my warranty and sent me a new one within a couple of days.  

[Bonnie28]

do i need to replace battery?

[ilikepavlova]

You need to contact Fitbit directly. 

[gresswell]

I have the same issue, tried everything possible but it still dim. I have out the clock face onto the biggest numbers so I am at least able to see it a little in daylight. This clearly is an issue for many people when is fitbit going to do something about it. All other functions are working g perfectly. This is so annoying

[Bel3]

I love the Fitbit charge but it’s impossible to use, especially outside you just can’t see the screen. It definitely needS an option to increase the brightness. 

[Bel3]

On the Fitbit charge 3 does anyone know how long the warranty is. I bought it December 2018.

Thanks

[TheGrumps]

The warranty duration depends upon what geographic area you purchased it in. The EU/UK has a 2 year warranty.

[Bel3]

I’m from the uk.


Thank you. 

[Kazhil]

My charger 3 is the same,  Can only see it when inside the house .fitbits are absolutely rubbish,  had trouble  with syncing ,  notifications Switching it self off and now this , it’s 17 months old  Shame on you   Fitbit for making rubbish merchandise .who wants to buy something that you have to constantly delete the app turn your Bluetooth on and off turn your phone on and off  wouldn’t buy another one , and definitely wouldn’t recommend . 

[TheGrumps]

@Bel3: It should be as simple as making contact with Fitbit support and getting a replacement. If you are logged in to their site, there should be an online Chat option available to you.

They have been helpful in the past to me. The first time I needed a replacement the online chat took nearly an hour. The last time (I've needed 5 or 6 replacements for various reasons), the chat took less than 10 minutes.

What they don't realise is that they don't just lose one customer for every faulty device that they won't support (hopefully in your case they will), but they lose multiple potential customers due to the spread of the word.

[Bonnie28]

Thanks for replying to me... maybe it is because of Holiday weekend ...but I am very dissapointed in their service...they tell me to change the setting ..and when it doesn't light up to see you can't ..it will not show the happy face any more when it is charged .. to me it is junk ..I wonder if there is such a thing as a new battery?

[PaulaM55]

I did the online chat for quite some time and they refused to send a
replacement. And I am not one to take No for an answer without much
debating or pursuing the issue.

[Bonnie28]

Did they ever replace??

[Bonnie28]

I would NEVER buy another Fit Bit junk either

[ilikepavlova]

Yes - they replaced free of charge. By the time I contacted them directly I had had the watch for 18 months. 

[PaulaM55]

No they would not. It was earlier in the time people started getting the
dark screen. It sounds like they are now, but they certainly didn't
replace mine after much argument on my part. My next watch will be an
Apple.

[Bel3]

Thank you. I will ring them tomorrow to see if they will replace my watch.

[Bribri79]

Thanks! This helped me with that issue. The boyfriend's son kept tapping my screen and managed to change the brightness.

[SunsetRunner]

Whatever happened to the "customer for life"  if they would only replace your Fitbit (which, apparently they are in the process of doing)????