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Charge 3 screen too dim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-13-2021 09:55 - last edited on ‎08-13-2021 13:26 by Fitbit Moderator

‎08-13-2021 09:55 - last edited on ‎08-13-2021 13:26 by Fitbit Moderator

My Fitbit charge 3's screen is very dim. I am trying to pair it with the app so that I can set the britness. The problem is that it keeps asking for a pairing code. I have a Fitbit account and all the details are there but nowhere is ther any button for settings. It is a new smartphone so I reloaded the app. 

Where does one find the pairing code. It is supposed to be displayed on the Fitbit but if the screen cannot be read!!!

Real chicken and egg problem!!

 

Moderator Edit: Clarified subject

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‎08-13-2021 11:25 - edited ‎08-13-2021 11:25

‎08-13-2021 11:25 - edited ‎08-13-2021 11:25

If haven't already done so, try a restart .

 

JohnnyRow_0-1628879052713.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-13-2021 13:29 - edited ‎10-25-2023 17:04

In response to JohnnyRow

‎08-13-2021 13:29 - edited ‎10-25-2023 17:04

Hi there, @DennisCom. Welcome to the Community Forums. Thanks for the details provided in your post. 

If the suggestion recommended by @JohnnyRow doesn't work, please note that the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I've moved your post to the Other Charge Trackers board for organization purposes. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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