Charge 3 screen too dim

[Eilit]

New watch and the screen is too dark 

I had charge 3 before and I know how it should be 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Eilit. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 3.

Please restart your Charge 3 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[nck724]

Screen too dim is a common issue with Fitbit Charge 3.  Complaints are all over Community Forum, dating back 3 years ago.  In my case, it got dimmer and dimmer progressively.  Now I can't even read anything in a dark room.  Resetting it or changing clock face didn't work for me.  I couldn't do a factory reset because I could not read the text.

[MarreFitbit]

Hi there, @nck724. Thanks for stopping by in the Fitbit Community Forums. I appreciate you've taken the time to troubleshoot the issue with your Charge 5 by following the steps I've shared above. I do understand where your concern is coming from. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I hope we can get you back on track soon.