Charge 3 screen unresponsive to touch

[SaraEGreen]

My Charge 3 (my second due to replacement when screen had permanent horizontal lines!) Now won't respond to touch. The side button reveals the screen but it won't swipe to anything else. I've changed the watch face a number of times, I've done a short and long restart over ten times. No change.

What next?

[DavideFitbit]

Welcome to the Fitbit Community forums @SaraEGreen.  

Thank you for sharing this information about the trouble you've experienced with the screen of your Charge 3 not responding to touch and about all the steps that you already tried. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[SaraEGreen]

Replacement sent, thank you

[DavideFitbit]

Awesome news, thank you for the update @SaraEGreen! 😎 

[jaymc29]

Hi there, I am having same issue ... been going on quite a while, have also changed the clock face to see if it helps but nothing, can you please send me some info please, thank you Jay

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @jaymc29. 

Thank you for sharing that you've been having the same inconvenience with your Charge 3 device and confirming that you already tried a few troubleshooting steps. 

If you already tried the restart procedure and you continue to have the same problem, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.