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Charge 3 screen won't respond

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‎04-15-2020 05:13 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 05:13 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

My device was fine up until yesterday when after syncing a new silent alarm the screen stopped working.

 

The device is full charged and I have tried restarting it by holding the left button down for 8 seconds while in the charging clip. The device vibrates at 8 secs but screen stays blank.

 

I also tried changing the clock face a resyncing to no avail. 

 

Does anyone have any other tips?

 

Moderator edit: updated subject for clarity

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‎04-16-2020 14:59 - edited ‎09-24-2023 05:22

‎04-16-2020 14:59 - edited ‎09-24-2023 05:22

Hello @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that your Charge 3's stopped responding. I appreciate you had taken the time to restart your tracker and to change the clock face prior to posting here. 🙂

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-16-2020 14:59 - edited ‎09-24-2023 05:22

‎04-16-2020 14:59 - edited ‎09-24-2023 05:22

Hello @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that your Charge 3's stopped responding. I appreciate you had taken the time to restart your tracker and to change the clock face prior to posting here. 🙂

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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