help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2020 12:36 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

‎01-08-2020 12:36 - last edited on ‎09-27-2020 16:58 by Fitbit Moderator

Was out on a run this evening, went to check heartbeat and it was on the notification screen thing. I've tried the change the clock face etc  tried a reset via the inbuilt reset. It's now been on charge for 2 hours however the screen will not come on, yes I've tried the 8 second reset, still not having it. I purchased this device June 2019.

 

How do I now get a  replacement?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-08-2020 13:21

‎01-08-2020 13:21

Welcome to the forums!

 

Read the warranty here

 

Contact support using the help at the top of the forums

 

Hope to see you around the forums!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎01-09-2020 05:54

In response to WendyB

‎01-09-2020 05:54

Hello there @Rockape846, welcome to the Community Forums. Thanks for taking the time to restart your Charge 3 and changing the clock face in order to fix the screen prior to contacting us. 

 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

 

Hi @WendyB, thanks for your suggestion and the information provided about our Warranty Policy. 😉

 

I'll be around if there's anything else I may do to help you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes