Charge 3 setup issues

[Heikkim]

My Charge 3 worked for about 3 weeks normally. Then suddenly a notification came out that the tracker was no longer synced with my Android phone and my Windows 10 PC.

Now Charge 3 shows wrong time. I have restarted my tracker. I followed the instructions exactly. But it did not help. Pairing with my android phone and windows 10 PC is no longer possible. What could be the reason for this? Is it possible that the Charge 3's Bluetooth mechanism has broken down by itself? What can I do?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Heikkim.

Thanks for troubleshooting this syncing issue. If you can't now pair your device, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there. Once you set it up, it will display the correct time.

Let me know the outcome. 

[Heikkim · Accepted solution]

I tried to set up my tracker according to instructions. Under "pair your tracker", the program asks for a 4-digit number. I don't know or remember any number needed for this. Where can I get this needed number?

[AlejandraFitbit]

Thanks for getting back, @Heikkim.

Regarding your inquiry, your tracker will provide the 4 digit code in order for you to enter it to the Fitbit app. Are you still having problems with this?.

I hope to hear from you soon.

[Heikkim]

My trackker Works well, thanks. Heikkim

[AlejandraFitbit]

Those are great news, @Heikkim. I am glad to hear that your tracker is working well. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping!