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Charge 3 setup issues

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‎01-21-2020 11:57 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 11:57 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

My Charge 3 was faulty, and I received today a new one, but now I cannot synchronize it with the app in my Phone. Someone any idea? I tried to deleted the app and download it again, but it is not working. And the screen on the Fitbit just show the logo and the website.

 

 

Moderator edit: subject for clarity

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‎01-22-2020 04:04

‎01-22-2020 04:04

Welcome to the Community, @Mariuca.

 

If you are seeing the Fitbit logo on your Charge 3, it means that your tracker isn't setup. If you are having problems pairing your Charge 3, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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