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Charge 3 setup issues

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‎02-04-2020 00:38 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

‎02-04-2020 00:38 - last edited on ‎09-22-2020 15:05 by Fitbit Moderator

Good morning, I have tried now everything but nothing work. From last week the Fitbit Charge 3 does not connect with my cellphone Fitbit app to download exercises. I deleted the Charge 3 from my Fitbit profile and I want to add it now again but nothing is working.

 

I pressed Set up a Device, select Charge 3, press setup, I agree on policies, link it to my laptop with charging cable with the correct alignment, press next, the message "we found your tracker!" reflects but then after a few minutes the message "Not working appear" with 3 options but the 3 options does not help also.

Please help

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎02-05-2020 03:11

‎02-05-2020 03:11

Welcome to the Community, @Spekke.

 

Thanks for troubleshooting this setup issue. If you are having problems adding your Charge 3, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎02-05-2020 03:29

‎02-05-2020 03:29

I've got the exact same issue as Spekke reported since last Sunday.

I am using a Flex 2 on a One Plus 6 T phone and I've got no connection for 4 days now.
I've tried everything, including un-pairing my tracker and my phone and since then, I am not able to pair it again.
I end up in the exact same situation with this "we found your tracker!" message but after a minute I get this "Not working" error with 3 options but the 3 options does not help also.

I tried on my tablet and on another phone and the problem is the same everywhere.

I contacted customer service but the level of response I got was somehow very poor...

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‎02-06-2020 09:47

In response to AlejandraFitbit

‎02-06-2020 09:47

Another problem that I experience is that my android phone does not see my fitbitcharge 3 anymore under bluetooth when scanning is pressed.

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‎02-07-2020 04:52

In response to Spekke

‎02-07-2020 04:52

Pretty much same thing here.

My Flex 2 doesn't show in "connected device", even when it is just near by the phone.

I can see it however in the "previously connected devices".
I need to remove ("forget") it from the "previously connected devices" list and "pair a new device" again.

That usually do the trick and I can then see it in "Currently connected" but just for a limited time.

 

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