Charge 3 setup issues

[BDrozdfit]

My Charge 3 will not complete its set up. I have tried restarting the process, uninstalling the device, disconnecting from Bluetooth. Nothing works. Every time the process ends in the same place. There is a horizontal white line (3/4 full) across the middle of the screen. Originally I left the installation for 2 hours assuming it just needed more time, but it never got passed that stage. After the second attempt, same thing.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @BDrozdfit.

Thanks for troubleshooting this setup issue. I would like to know if you keep having this problem? If so, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

Let me know the outcome. 🙂

[SunsetRunner]

BDrozdfit - You have explained the situation perfectly. I am getting very disappointed with the Fitbit company. I got my first Fitbit in Dec 2013. 7 years and 5 up grades. Charge 3 really seems to be the best for me. - Alas, sooo many problems. On 04AUG20 my Charge 3 got black lines across the display. The next morning it was completely dark. Chat with Fitbit resulted in a replacement. Yeah! Took a week to arrive, and 2 days to try to get it to Set-up.  The very problem BDrozdfit described. Another chat resulted in another replacement. Yeah! Guess what - same problem. Yuck!

On my way through the community I noticed the instructions that a major upgrade is in the works and we should wait until we get the email telling us it is our turn to make the upgrade. Hopefully you see where I am going with this. The line across the display means it has not finished the set up upgrade. 

Would someone please send me an email so I can upgrade my new Fitbit Charge 3 and get on with using your product. I am very loyal to Fitbit but I am loosing faith.