help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 setup issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-15-2020 02:50 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 02:50 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

My replacement Charge 3 has stopped pairing, syncing all data gone and this is what happened to my original 3. This has been the worst Fitbit ever and I can't help wondering if it isn't a ploy to get you to buy the Charge 4. I never had a problem with the Charge 2 but this is supposed to be Charge 3 advanced and I find it anything but!

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-22-2020 07:54 - last edited on ‎10-13-2025 09:47 by Fitbit Moderator

‎04-22-2020 07:54 - last edited on ‎10-13-2025 09:47 by Fitbit Moderator

It's great to see you around, @Alisonroberts.

I am sorry for the delay in response and understand how are you feeling. Can you please tell me if you continue to experience these issues your Charge 3? Is it now syncing properly?.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes