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Charge 3 setup issues

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‎04-20-2020 12:49 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-20-2020 12:49 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

I have been having problems with the Charge 3 syncing over the last few weeks which has slow got worst. Yesterday I unlinked it from the app and now I can't relink it. Tried reloading the app, stopping Bluetooth,  clear cache and now reset the Fitbit via the system settings on the Fitbit but still will not pair. Any ideas what I should I can do?

 

 

Moderator edit: subject for clarity

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‎05-01-2020 11:25

‎05-01-2020 11:25

It's great to see you around, @Agility311.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this setup issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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