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Charge 3 setup issues

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‎07-30-2020 10:44 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎07-30-2020 10:44 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

I have buy today Charge 3. And i have plug in to charge at 2pm. And until now is still 98% charge. And i have try sync it with my phone and don't work because the screen of Charge 3 only tell me to go to fitbit.com/setup and nothing else happen. I have try already both resets and nothing happen. So can u guys help me because i have already try if live chat and is not working

 

 

Moderator Edit: Clarified subject

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‎08-31-2020 08:26

‎08-31-2020 08:26

Welcome to the Community, @JoanaCst.

 

Thanks for troubleshooting this setup issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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