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Charge 3 showing error code 001

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‎01-25-2020 03:39 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

‎01-25-2020 03:39 - last edited on ‎09-23-2020 17:42 by Fitbit Moderator

Hello! Having a mare with my charge 3. Noticed it hadn’t counted steps I’d done for odd days when I last updated. The next day it was showing the 001 error. I followed the stages which are listed on here with regards to cleaning the connector pins and back of Fitbit (which were already clear) tried reboot (holding down side of Fitbit while charging for 15 seconds) it showed a smiley face then went blank. About a minute later it just keeps coming back with the Fitbit logo and 001. I’ve not even had my Fitbit a year! Please help! 

 

 

Moderator edit: updated subject for clarity

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‎01-25-2020 03:41

‎01-25-2020 03:41

Hi @Skye1990 It sounds like you tried a long restart. As that didnt help I'd suggest you contact Support. 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-25-2020 10:40 - edited ‎07-29-2023 11:39

In response to NellyG

‎01-25-2020 10:40 - edited ‎07-29-2023 11:39

Hi there @Skye1990, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. Thanks for the details provided and for taking the time to fix the error prior to contacting us. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 😉

Thanks for your help @NellyG.

Let us know if there's anything else we may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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